Field Service Administrator – Maternity Leave Contract

Job Description

Temporary

Job Summary:

To administer the day-to-day operations of Field Service Department under the direction of Field Service Manager in the areas of manpower scheduling for service jobs, liaison with customers, pre-job discussions, coordination of plant health and safety requirements, preparation and scheduling of training, and maintenance of department instrument tracking system.

Job Duties:

• To monitor service progress with the service database system
• To maintain customer information and specific requirements in the service database and department records systems
• To prepare and distribute departmental monthly activity reports to Management
• To maintain the Department instrument and tools inventory, and to maintain the validity of instrument calibration
• To assist out-of-office staff in travel solutions
• To prepare job shadow files and track the fulfillment of service requirements
• To keep department QMS documents current in the Job Tracking System
• To organize training courses and seminars including venue planning, attendee
• registration, handout preparation, certificate delivery and training record keeping
• To supervise the work of junior staff To back up other members of Field Service administrative team on leave of absence
• Complete pre-job consultation with customer, determining scope of work and technical details.

Requirements

Education Requirements:

• Required: Post-secondary education in administrative or business studies and working knowledge of additional office productivity software.
• Preferred: Background or previous experience in Oracle.

Experience Requirements

• Required: 2 years work experience in a sales, clerical or administrative role with demonstrated understanding of office operations and support functions.
• Preferred: Previous experience in a technical environment.
• Preferred: Experience working in dispatch administration

Communication:

Excellent verbal and written communication skills to interact with customers and resolve difficult situations, additional language capability an asset.

Mental Demands:

Organizational abilities, proactive, flexible thinking, customer care mentality and problem-solving attitude in a fast-paced environment

Working Conditions:

Office environment.

Job Type:

Temporary

Please submit your application to Andrea Snetivy, asnetivy@qualitrolcorp.com