Service Administrative Assistant

Position Title:

Service Administrative Assistant

Location:

Toronto, Ontario, Canada

Job Description

Job Summary:

Responsible for general administrative service support.

Job Duties:

• Issue and assign customer service cases in Salesforce
• Create quotes for repair and calibration service
• Book service type orders and issue material requisitions for service
• Process work orders and inventory management in Oracle
• Assist maintaining accuracy of service inventory levels
• Manage service schedule for repairs, calibration and other service jobs
• Coordinate RMA process including quotes, orders, invoicing and expediting
• Communicate with customers and internal resources to schedule RMAs, follow up on customer requests
• Keep record of calibration and notify managers companywide in advance about calibration expiration of the Generation equipment

Requirements

Education Requirements:

Post-Secondary School Diploma

Experience Requirements:

• Intermediate level skills in Microsoft Office (Excel, Word, PowerPoint)
• Exceptional organization and time management skills
• Preferable: 1 to 2-year relevant work experience, familiarity with Oracle or other similar ERP

Communication:

Fluency in written and oral English

Physical Demands:

Minimal

Mental Demands:

Must be able to multi-task, accept verbal instructions, and prioritize demands for time

Working Conditions:

Office environment

Job Type:

Full Time

Please submit your application to Nancy Covassin at ncovassin@qualitrolcorp.com